Effective Date: January 1, 2025
We understand that travel plans may change. SafariPin offers a fair refund and cancellation policy in line with industry standards and Kenyan laws.
Certain services such as park fees, certain flight tickets, visa fees, and permits (e.g., gorilla trekking permits) are non-refundable once booked.
Changes to dates or tour packages may incur additional fees, depending on the terms of third-party providers.
Refunds will be processed within 14 working days to the original method of payment.
No refunds will be issued for cancellations caused by force majeure events (e.g., natural disasters, pandemics, or political unrest) unless the supplier offers a refund.