Effective Date: January 1, 2025

We understand that travel plans may change. SafariPin offers a fair refund and cancellation policy in line with industry standards and Kenyan laws.

1. Booking Cancellations

• More than 60 days before the tour: 90% refund
• 30 days before the tour: 50% refund
• Less than 30 days before the tour: No refund.
• The above applies unless under special circumstances indicated at the time of booking.

2. Non-Refundable Services

Certain services such as park fees, certain flight tickets, visa fees, and permits (e.g., gorilla trekking permits) are non-refundable once booked.

3. Modifications

Changes to dates or tour packages may incur additional fees, depending on the terms of third-party providers.

4. Refund Processing

Refunds will be processed within 14 working days to the original method of payment.

5. Force Majeure

No refunds will be issued for cancellations caused by force majeure events (e.g., natural disasters, pandemics, or political unrest) unless the supplier offers a refund.